Have you activated the auto-clock for your employees' shifts, but it's not reflected in their timesheets? See below for possible causes.
Check whether the setting has been deactivated
First, confirm that the setting is activated in the employee's individual profile.
Shift published after the date
For the hours to be added automatically to the timesheets, you must ensure that the upcoming shifts are published in advance. Otherwise, automatic clocking won't work.
To find out how to differentiate between a published and a draft shift, click here.
Auto-clock setting activated after publication of shifts
If you've created and published shifts for the future and then activate the auto-clock setting, shifts already published before the setting change will not be automatically clocked. Setting changes do not apply retroactively, only to future shifts.
If required, a manager can manually adjust the timesheet.
Payroll period closed or finalized
If the payroll period is closed or finalized, time entries won't be created.
You can also check whether an automatic pay period closing time has been set under the Settings > Attendances tab. Click here to see the full article on this subject.