There are many reasons why you may not be able to log in. This article explains what the causes might be and how to correct the problem in different situations.
1. Wrong login page
The most common reason that someone is unable to log in is that they are on the wrong login page. See How do I log in?
2. Incorrect credentials
The next most common issue is that the username, e-mail, or password being entered is incorrect. Check the To field of the last e-mail you received from Atlas to confirm the e-mail address being used.
If you've checked your mail, and you haven't received an e-mail from Atlas, this isn't the correct e-mail. If you're unsure which e-mail might have been used, speak to your manager or administrator for help.
3. You don't receive a password reset e-mail
There are four possibilities:
It can take up to five minutes to receive the password reset e-mail.
The password reset e-mail is in your junk or spam folder.
You have entered the wrong e-mail.
You haven't yet accepted the invitation to join the organization, and you need to speak to your manager or administrator.