Overview
If you try to log into Atlas with single sign-on (SSO) and see an error (for example, User not found, Access denied, or an error specific to your identity provider), follow these steps.
Step 1: Check your e-mail address
Confirm you entered your work e-mail address that is registered in Atlas.
If you have multiple e-mails, try the one your organization uses for other corporate apps.
Step 2: Use Atlas e-mail and password (unless SSO is forced)
If your organization does not force SSO:
Go back to the Atlas login screen.
Enter your work e-mail.
On the options screen, choose Continue with e-mail and Atlas password.
Enter your Atlas application password to log in.
If you don't know your Atlas password or how to reset it, see your organization's guidance or contact your Atlas administrator.
Step 3: Retry
Close your browser or app completely.
Reopen it and repeat the login process.
If you use a VPN or specific network, try again while connected to your usual corporate network if possible.
Step 4: Contact support
If SSO still does not work, contact:
Your organization's IT or service desk.
Your organization's Atlas administrator.
The Atlas support team (administrators or service owners only).
Provide:
A screenshot of the error (if possible).
The exact error message text.
The time and date of your login attempt.
The e-mail address you used.
Whether you were using web or mobile app.
This information helps support teams identify whether the issue is with Atlas, your account, or your identity provider.