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How do I change my Password

I forgot or lost my password. How can I recover my password? How do I get a new password?

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Written by Charles Vallières

You can change your password from your profile on both the web application and the smartphone application.

From the login portal

  1. Enter your email address, then click Continue. IMPORTANT: You must use the same email associated with your User account.

2. Click the Forgot Password link.

3. Retype your email address and click Continue.

4. You will receive a six-digit verification number via email. Type this in to continue. IMPORTANT: It can take up to 5 minutes until you receive your reset password email.

5. Choose your new password. Your password must have at least 8 characters and contain at least one lowercase letter (a-z), one uppercase letter (A-Z), one digit (0-9) and one special character (for example, @%*!).

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