Step-by-step instructions
1. Start the password reset
Enter your e-mail and click continue.
Click Forgot password? under the login page.
2. Enter your e-mail address
Type in the e-mail address you use to log into Atlas.
Submit your e-mail address.
3. Get your verification code
Check your e-mail inbox for a message with a six-digit verification code.
If you do not receive the e-mail:
Check your junk or spam folder.
Try entering another e-mail address you may have used with Atlas.
If you still do not receive the code, contact Atlas support using the chat function.
4. Make it easier on mobile devices
Enable pop-ups in your device settings. This lets you view the code in your e-mail notification without closing Atlas.
5. If you exceed the attempt limit
If you try too many times, you must wait 10 to 15 minutes before trying again.
6. If your account is locked
If you see a message saying your account is locked:
Take a screenshot of the message.
Reach out to your service owner or manager.