If you're trying to connect but have forgot your password, you can use our Reset password button to get it back.
From the login portal
1. Enter your e-mail address, then click Continue.
Important: You must use the same e-mail associated with your user account.
2. Click the Forgot password? link.
3. Retype your e-mail address and click Continue.
4. You will receive a six-digit verification number by e-mail. Type this in to continue.
Important: It can take up to five minutes to receive your reset password e-mail.
5. Choose your new password. Your password must have at least eight characters and contain at least one lowercase letter (a-z), one uppercase letter (A-Z), one digit (0-9), and one special character (for example, @%*!).
What if I still can't connect?
If you still can't connect to the platform and you verified that you're using the correct e-mail address, perhaps:
The initial e-mail saved was incorrect; or
Your manager has disconnected you from the system.
Reach out either to your manager or a service owner.