Forgetting your password can happen quite frequently, especially when you get a new computer or a new smartphone and have to download all of your apps again. If you are trying to connect but have forgot your password, you can use our "Reset password" button to get it back!
From the login portal
Enter your email address, then click Continue. IMPORTANT: You must use the same email associated with your User account.
2. Click the Forgot Password link.
3. Retype your email address and click Continue.
4. You will receive a six-digit verification number via email. Type this in to continue. IMPORTANT: It can take up to 5 minutes until you receive your reset password email.
5. Choose your new password. Your password must have at least 8 characters and contain at least one lowercase letter (a-z), one uppercase letter (A-Z), one digit (0-9) and one special character (for example, @%*!).
I still can't connect
If you still can't connect to the platform and your verified that you are using the correct email address, perhaps:
The initial email saved was incorrect or;
Your manager has disconnected you from the system.
We suggest you reach out either to your manager or a Service Owner user.