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How do I resolve a duplicate username or e-mail address error in Atlas?

Resolving common issues in Atlas

Written by Cipher

You may see this error message:

It is not possible to create this user, as another account exists with the same username.

How to fix it:

  • Contact the user’s previous employer and ask them to remove their account from Atlas.

  • Once removed, you can register the user with your company.

or

  • Enter a new username or e-mail for the user.

  • Many e-mail providers allow sub-addressing, often referred to as "the plus (+) trick" to add a tag (+tag) before the @ symbol of an e-mail address to create unlimited, functional aliases. E-mails sent to these addresses go to the main inbox, but can easily be filtered and identified.

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