If your employee notifies you that they see a shift on their schedule that you don't see on yours, this means that the shift has been deleted from the schedule, but the change has not been published. Here is how to fix this.
Go to the schedule from the left navigation menu.
Select the correct week.
Click the Publish button.
You'll then see the deletion that had not been published. Simply press Publish again to confirm.
The shift will then disappear from your employees' schedules.
How can I avoid this?
To prevent employees from seeing deleted shifts in their schedule, we strongly recommend that you always check the Publish this change immediately option when deleting a shift.
