There are a few reasons why your employees might not see their shifts. This article explains how to fix it.
Schedule not published
The most common reason why employees can't view their shifts is that it hasn't been published.
Check whether you see the edit icon in the top-right corner of the employee's shifts. If so, simply click Publish.
The pencil icon will then be replaced by an eye icon, which means that the schedule has been published and that your employee can view it.
The employee has two employers using Atlas Scheduling
Your employees may have more than one employer using Atlas Scheduling, and may be connected to their other employer and therefore unable to see the shifts you've published.
Ask them to confirm in the top left-hand corner that they're connected to your organization.
The employee has a duplicate profile created by mistake
Some employees may mistakenly have had a duplicate employee record created in Atlas without key details assigned, such as a department or location.
It's important that each employee has only one employee record created on Atlas to avoid any issues viewing the shifts in Atlas Scheduling.
To remove an employee record:
Go to Employees > Manage from the navigation menu in Atlas.
Click the pink view button next to the duplicate employee record.
Click on the Administration tab.
Click the Archive button, and confirm this action from the pop-up.
