Employees may not appear on your schedule. This article explains the most common reasons why and how you can correct it.
Filters
Most of the time, you don't see an employee because you have filters activated on the left side of your schedule, so check for active filters on the left. Important: Be sure to scroll to the bottom of the list.
Example: Charles Kirkland has recently been hired to head up the accounts receivable team. Under Schedule, applying the filter for accounts receivable shows no results. This is because Charles has not had the appropriate position added to their profile in Atlas Scheduling.
If we deselect the filter, Charles becomes visible. We can later adjust their profile with the correct position so that this filter will work in the future.
The same principle applies for location: if you have employees associated with one location, these will not display if you select another. You can check both the positions and locations assigned to your employees by going to their profile and selecting the Roles and positions option.
Employee profile is inactive
Your employee may have been set as as being on leave, or updated to say that their employment has ended. To check this, follow these steps:
Go back to the main Atlas platform. From here, go to Employees > Manage from the left navigation bar.
Change the All status filter to either On leave or Former employee.
If your employee shows in either list and you wish to adjust this, click the eye icon to view their profile, and navigate to the Administration tab. You can withdraw the leave or dismissal there.
Viewing the wrong week
When an employee is created Atlas, they will not be visible for the dates preceding their hire date. All you have to do is select the right week, and the employee will be visible.
Example: If an employee has a hire date of April 15, they will not be visible in the week of April 7 to 13.
To validate your employee's hire date, return to the main Atlas page and select Employees > Manage. Select the employee by using the eye icon, then navigate to the Job tab.
Employee hidden from scheduler
A setting allows you to hide employees from the scheduler. Make sure that this setting is not activated in your employee's profile under the Settings section.
Supervisors and managers
If you have checked all these possibilities and still don't see the employee, go to the HR > Employees tab and check that you do see the employee in the list.
If you don't, you aren't the location manager or position supervisor for that employee. Contact an account administrator, who can adjust permissions.