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How do notifications work in Atlas Scheduling?

Notifications are routed differently depending on your role

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Written by Charles Vallières

Hierarchy

Notifications make people in your organization aware of things they need to act on. The notifications that each user receives are controlled by the hierarchy of roles in Atlas:

  1. Administrator

  2. Manager

  3. Supervisor

  4. Employee

Note: The roles in your organization are accessible in the Employee menu.

System

  1. Notifications are only sent one level up to prevent notification spam.

  2. If the level above doesn't exist in your organization, the notification skips that levels and goes above (for example, if there's no supervisor, it goes to the manager).

  3. All users of the same level receive the same notifications (as long as they manage the same locations or positions).

Examples

Example 1: You have two admins and 25 employees.

The two admins receive all notifications.

Example 2: You have one admin, one manager, and 25 employees.

  1. The manager receives all notifications related to the 25 employees.

  2. The admin receives all notifications related to the manager.

Example 3: You have multiple locations.

  • You have one admin and two locations (Montreal and Sherbrooke).

  • Montreal has one manager and 10 employees.

  • Sherbrooke has no manager and 15 employees.

Result:

  1. The manager receives all notifications from the 10 employees in Montreal.

  2. The admin receives all notifications from the 15 employees in Sherbrooke and those from the manager in Montreal.

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