Skip to main content

How do I activate an employee record?

Written by Cipher
  1. Go to the Manage section

    • Go to Dashboard > Employees > Manage > View (eye button) > Administration tab

  2. Grant access to Atlas

    • Find the Grant access to Atlas switch and turn it on.

  3. Choose user type

    • If the employee already has a user account, select Existing user.

    • If the employee does not have a user account, select New user.

  4. Send welcome e-mail

    • When you activate access, Atlas sends a Welcome to Atlas e-mail to the employee. They can set their password and log in.

Troubleshooting the duplicate username error

You may see this error:


​“It is not possible to create this user, as another account within your company exists with the same username. Each user account must have a unique username.”

This means either:

  • The employee’s e-mail is already registered under a different company on Atlas.

  • You chose New user, but the e-mail is already linked to an existing user.

Solution: Select Existing user and link the employee record to the existing account.

Did this answer your question?