Overview
If you’ve set someone up as a manager but they still can’t see their team, you usually need to fix one of these areas:
Department structure.
Manager permission profile.
Employee department assignment.
Work through the checks below in order.
1. Check the department structure
First, confirm that you've assigned the manager to the correct department.
Go to: Company > Departments
Find the relevant department.
Hover over the department row.
Click the yellow Update button.
Check that:
The correct manager is selected for this department.
You've saved any changes.
If the wrong manager is selected (or no manager is set), select the correct one and click Update. Then ask the manager to refresh their view and check again.
2. Check the manager's permission profile
Next, confirm that the manager has the correct permission profile.
The user must have the manager permission profile, not just employee.
The manager profile works together with the department structure to control visibility.
With the manager profile, a user can:
See records for employees in their departments.
Update records for employees in their departments.
If they only have the employee profile, they won't see their team even if they're set as a manager in the department.
3. Check employee department assignments
Now confirm that the team members are actually assigned to the department the manager oversees. For each employee who should appear under that manager:
Open the employee’s record.
Check the Department field.
Make sure it matches the department where this manager is set as the manager.
Save any changes.
If an employee isn't in the correct department, the manager won't see them.
After you make changes
After you update any of the above:
Ask the manager to log out and back in or refresh their browser.
Then ask them to go to their team view and confirm they can now see the correct employees.
If they still can’t see their team after all these checks, gather screenshots of:
The department setup.
The manager’s permission profile.
One affected employee’s department.
Escalate the issue to your support or system administrator.