Verify Training Assignments
Start by ensuring that the employee record for the individual in question has been activated. Once this has been actioned you can move onto confirming your training is assigned to the right people:
Open Dashboard > Manage Training > Training Courses and Bundles
Find your course
Click Actions (...) > View Trainees to see who has been assigned the course
This shows you exactly who should be receiving the training.
Assign or Reassign Training
You can assign training to new users or have existing users retake it:
Click Actions (...) > Assign next to your course
Select your audience:
All users in the company
Specific departments
Specific sites
Individual users
If employees need to retake the training, select Invite people again
Understand Notification Behavior
Atlas automatically handles notifications for you. Here's what happens:
Employees receive an initial notification when assigned a training course
Weekly reminder notifications start four weeks before the deadline (if training remains incomplete)
Invite for Training Modules
If you're working with training modules specifically:
Go to Dashboard > Manage Training > Training Courses
Find your course
Click Actions (...) > Invite
Select your target audience and send the invitation
When Problems Persist
If you've confirmed all assignments are correct but employees still aren't receiving notifications, you likely have a technical issue that needs further investigation beyond these steps.