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Why is my fixed terminal closing?

Understanding why your fixed terminal closes or disconnects automatically

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Written by Charles Vallières

You haven't logged out of your fixed terminal, but it seems to be closing automatically? Here are some possible solutions.


Automatic deletion of history or data

Your fixed terminal may log out every day, as automatic history deletion is enabled on your browser.

Follow the steps below for Google Chrome to check this setting and deactivate it if necessary.

  1. On your computer, access your Google account.

  2. Click on data and privacy.

  3. Under history settings, click on the activity controls setting.

  4. Remove auto-delete.

  5. Save.


Terminal opened elsewhere

When a terminal is opened elsewhere, the one in front of you will disconnect, since a fixed terminal can only be used at one location at a time.

If you are using two different check-in locations with two tablets or computers, simply make sure you create two separate terminals in Atlas Scheduling, as well. See how here.


Web connection lost for too long

To keep your fixed terminal running smoothly, make sure you have a stable, regular Internet connection to avoid unsaved check-in attempts or the terminal shutting down without warning.


Manual shutdown by another user

Another manager or administrator may have manually closed the fixed terminal without notifying others or by accident. If so, simply reopen it by entering the credentials of a senior member of the organization.

Important: Users with the employee role cannot reopen a terminal or log in if it's closed. You can check which roles have the necessary access by consulting the table in Settings > Permission management.

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