There may be several reasons why your employees can't see their shifts. This article explains how to remedy the situation.
1. Schedule not published
The most common reason why employees are unable to view their shifts is that it has not been published.
Validate if you see the Edit icon in the right-hand corner of the employee's shifts. If this is the case, simply click the Publish button.
The pencil icon will then be replaced by an eye icon, which means that the schedule has been published and that your employee will be able to view it.
2. The employee has two employers using Atlas Scheduling
Your employees may have more than one employer using Atlas Scheduling, and may be connected to their other employer and therefore unable to see the shifts you have published.
Ask them to confirm in the top left-hand corner that they are indeed connected to your organization.
3. The employee has a duplicate profile created by mistake
Some employees may mistakenly have had a duplicate employee record created in Atlas without key details assigned, such as a department/location.
It is important that only one employee has one employee record created on Atlas to avoid any issues viewing the shifts in Atlas Scheduling.
To remove an employee record:
Go to Employees > Manage from the left-hand navigation menu in Atlas
Click the pink view button next to the duplicate employee record
Click on the Administration tab
Click the Archive button, and confirm this action from the pop-up
