How do we define a user in Rotas and Workforce Management?
The short answer is that each profile created in the "Employee" tab is a user regardless of his role (admin, manager, supervisor or employee).
Your agreement with Citation has a maximum number of users. Should you require more please contact Citation to amend the contract and billing.
CITATION TO ADD IN WHAT HAPPENS TO BILlING IF REMOVE AN EMPLOYEE MID MONTH AND REPLACES WITH ANOTHER ONE
If you want to know how to manage your user list, see the following article.