If you’re having trouble with Atlas, follow these steps to resolve common issues quickly and efficiently.
1. Use Google Chrome
Always use Google Chrome to access Atlas.
Atlas is built and optimized for Google Chrome, so other browsers may cause problems.
2. Clear Cookies and Cache
Clear your browser’s cookies and cache for all time.
This removes outdated data that might interfere with Atlas.
3. Check Your Device Clock
Ensure your device’s clock is set to the correct time.
Even a small difference can cause loading errors.
4. Update Your Device
Make sure your device is running the latest version of Windows.
Install all available updates before using Atlas.
5. Use the Correct Website
Go to the official Atlas website: https://www.atlas-hub.ca/
Make sure this address is allowlisted in your network settings.
6. If Problems Continue
Take screenshots of the issue.
Note the device you’re using and your Windows version.
Send this information to your manager or service owner for further investigation.