Overview
When you use single sign-on (SSO) with Atlas, you may see different behaviours depending on your device, browser, and accounts. This article explains common scenarios.
Already logged into your company account
If you're already signed into your company account in the same browser or on your device:
After you select the SSO option, Atlas may log you in automatically.
You might not be asked for your password again, unless your organization's policies require it.
Multiple accounts (work and personal)
If you use more than one account with your identity provider (for example, personal and work accounts):
When prompted to choose an account, always select your work account that is linked to Atlas.
If you select a personal account, you may see, "User not found," "Access denied," or a similar error.
If you're unsure which account is your work account, contact your IT team.
Password and multifactor authentication problems
If you forget your company password or can't complete MFA (for example, lost phone, new device, no SMS):
Your organization's IT or helpdesk must help you reset or recover your identity provider credentials.
Atlas Support cannot reset your company account password or MFA.
Whom to contact
For password or MFA issues: your organization's IT or helpdesk.
For Atlas access or licensing issues: your Atlas administrator or, for service owners and administrators, the Atlas support team.