This article answers the most frequently asked questions (FAQs)
1. Questions about user management
1.1 I have seasonal employees. How does it work?
When you have seasonal employees, we strongly recommend that you archive them at the end of the season and reactivate them when the season resumes.
This will prevent you from being billed for your seasonal employees during their inactive period.
1.2 What should I do if my employee is off work?
When an employee is off work for an extended or indefinite period, we strongly suggest that you archive the employee so as not to be billed for them during their period of inactivity.
Keep in mind, however, that as soon as the employee is archived, they can no longer be scheduled, and the employee will no longer be able to access Atlas Scheduling and therefore use the Messenger. Make sure you have another method of getting in touch with them if necessary.
1.3 Can I delete an employee?
It is not possible to permanently delete a profile as soon as it has been archived, in order to give you access to its data should you need it in the future.
However, an administrator can set a retention period for archived data by going to the Settings tab in the main menu, then to the Data and security submenu.
1.4 I've archived an employee, what will happen to the documents I've added to the "Documents" section of his/her profile?
The documents and information in the employee's profile will be kept according to the retention period for archived data set by an account administrator under the Settings tab in the main menu, then under the Data and security submenu.
If you need to consult these documents after having archived the employee, simply go to his/her profile under the menu HR > Employees > Archived and then you will have access to his/her documents.
2. Scheduler questions
2.1 Can I publish my entire year at once?
It's not possible to publish an entire year at once.
However, you can select the Month view using the options to the right of the dates in the planner. This will allow you to publish 1 month at a time, and thus publish an entire year more quickly than publishing one week at a time.
2.2 We're closed on certain days of the week. Can I remove days from the planner?
It is not possible to completely remove a day from the planner.
However, an administrator can change the display day so that the first day of the schedule is Monday rather than Sunday, for example.
To do this, the administrator must go to Settings > Schedule management and change the first day for the schedules.
3. Payroll and attendance management questions
3.1 I've activated bank synchronization in my payroll integration, but I can't see this year's bank, why?
In order for your time banks to be visible in Atlas Scheduling, you must have processed at least 1 payroll after the switchover time.
3.2 Can I set a clocking radius smaller than 100m?
No, the smallest clocking radius that can be set is 100m.
4. General questions
4.1 I'm an employee. Do I have to pay for the Atlas Scheduling mobile application?
The mobile application for employees is free.
If the ApplePremises or Google Playpremises asks you to enter payment information when you try to download the Atlas Scheduling application, this means you haven't configured your app premises and need to do so in order to download applications.
Once this has been done, you can download the Atlas Scheduling application completely free of charge.
4.2 Where can I find my pay and tax slips?
Please contact your employer directly, who will be able to tell you if he/she has made statements and tax slips available via Atlas Scheduling, or where to find them if they are not available on Atlas Scheduling.
To communicate with your manager, you can use the Atlas Scheduling using the Messenger tab.
4.3 What is the maximum size of files/documents that can be added to Atlas Scheduling?
The maximum size of files that can be sent in Atlas Scheduling is 20MB throughout the application, except for the Documents section, which is 400MB.
4.4 Can I send videos in Atlas Scheduling?
You can send videos of up to 20MB on the web version of Atlas Scheduling.
On the mobile application it is possible to send videos up to 20MB in the shifts comments and documents sections, but it is not possible to send videos via the Messenger.
5.5 Which formats are supported in Atlas Scheduling
Audio/video: mp3, mp4, wav, mov, m4a, heic, 3gp, flv, avi, ogg, webm.
Images: jpg, jpeg, png, gif, bmp, tif, tiff, jfif.
Documents: xls, xlsx, numbers, ods, ppt, pptx, keynote, odp, doc, docx, odt, pages, rdf, plain.
4.6 Does Atlas Scheduling geolocate me at all times?
Not at all! Atlas Scheduling only checks your location when you clock in, and then only for a short time.
4.7 Does Atlas Scheduling comply with Bill 25?
Yes, we are! In addition to being compliant with Bill 25, Atlas Scheduling is also compliant with multiple security standards such as; ISO/IEC 27001:2013, ISO/IEC 27017, ISO/IEC 27018, PCI-DSS level 1, CSA STAR levels 1, 2 and 3, as well as SOC 1, SOC 2, and SOC 3.
For more details on the security of our products, please consult our security policy.
4.8 What iOS version do I need to download the Atlas Scheduling application?
The minimum iOS version required to download the Atlas Scheduling application is 15.0 or later.
4.9 What Android version do I need to download the Atlas Scheduling application?
The minimum Android version required to download the Atlas Scheduling application is 10.0 or later.
4.10 What is the name of the App we need to download?
Apple / iPhone users: search for "Atlas Scheduling" on the app store
Android users: search "Atlas Scheduling" on Google Play