Account security features
Verification codes: You must enter a six-digit code sent to your registered e-mail when resetting your password.
Account lockout: Too many failed login or verification attempts will temporarily lock your account.
What happens if you're locked out
You must wait 10 to 15 minutes before trying again.
If you see a Your account is locked message:
Take a screenshot of the message.
Reach out to support.
Tips to avoid lockouts
Always use the most recent verification code e-mail.
Double-check your e-mail address before submitting.
If you have trouble, contact Atlas support for help.
