Overview
When you use Single Sign-On (SSO) with Atlas, you may see different behaviours depending on your device, browser, and accounts. This article explains common scenarios.
Already Logged In to Your Company Account
If you are already signed in to your company account in the same browser or on your device:
After you select the SSO option, Atlas may log you in automatically.
You might not be asked for your password again, unless your organization's policies require it.
Multiple Accounts (Work and Personal)
If you use more than one account with your IdP (for example, personal and work accounts):
When prompted to choose an account, always select your work account that is linked to Atlas.
If you select a personal account, you may see:
“User not found”
“Access denied”
Or a similar error
If you are unsure which account is your work account, contact your IT team.
Password and MFA Problems
If you:
Forget your company password, or
Cannot complete MFA (for example, lost phone, new device, no SMS),
then:
Your organization's IT/helpdesk must help you reset or recover your IdP credentials.
Atlas Support cannot reset your company account password or MFA.
Who to Contact
For password/MFA issues: Your organization's IT/helpdesk.
For Atlas access or licensing issues: Your Atlas administrator or Atlas Support Team - for service owners and administrators.